Calls for Better Online Support for People with Learning Disabilities

A new report has revealed that the majority of people with learning disabilities are navigating the digital world with little or no support, leaving them exposed to risks and barriers to access. Research from Cyber Champions, part of the Digital Care Hub’s Better Security, Better Care programme, found that 85% of adults with learning disabilities don’t receive regular help with using the internet.

Although most participants said the internet plays a positive role in their lives—particularly for staying in touch with friends and enjoying entertainment—many struggle with digital confidence. While 94% reported being online, further insight suggested that those who claimed disinterest often lacked the knowledge or confidence, not the desire, to engage digitally.

Alarmingly, many overestimated their cyber safety skills. Over half felt confident using online services, but only a third felt equally confident staying safe. Just 31% could recognise scam emails, and fewer than one in three knew how to adjust privacy settings. Many carers also lacked proper digital safety training, leaving those they support even more vulnerable.

The report outlines five key recommendations, including accessible cyber safety materials, relevant training for carers, and better support for unpaid family members. With the right guidance, people with learning disabilities can engage with technology safely and independently, just like anyone else.

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