A survey by Oak Tree Mobility reveals that 25% of disabled and elderly UK residents avoid public transport due to poor accessibility. The study highlights several obstacles, including difficulties in boarding trains (60%), accessing stations (44%), and navigating stations (40%). Moreover, over half of the respondents lack confidence in planning journeys due to inadequate accessible information.

Inaccessible transport significantly affects the disabled, leading to social isolation and increased financial strain. Many are compelled to rely on taxis, incurring additional costs. According to Scope’s 2023 report, disabled households require an extra £1,122 monthly to maintain the same standard of living as non-disabled households.

Verity Kick from Oak Tree Mobility emphasises the necessity of prioritising accessibility in public transport planning, advocating for a balance between recognising advancements and addressing existing gaps to ensure inclusivity.

Oak Tree Mobility calls for the implementation of the government’s Inclusive Transport Strategy, which includes raising awareness of passenger rights, training staff in disability awareness, learning disability awareness, enhancing accessible information, and booking systems, and improving infrastructure. These measures aim to promote social inclusion and equality, underscoring the urgent need to make UK public transportation accessible to all.