COMPLEX HEALTHCARE ASSISTANT

Nursing Direct is currently recruiting compassionate, dedicated, and experienced Complex Healthcare Assistants (HCAs) to support individuals with complex care needs across Guildford and surrounding areas of Surrey.

This role involves providing high-quality, personalised care to individuals living with a range of complex conditions, including neurological disorders, spinal injuries, acquired brain injuries, learning disabilities, autism, and long-term health conditions. Some individuals may also present with behaviours that challenge, requiring confident and skilled support.

Key responsibilities:

• Deliver high-quality, person-centred care tailored to complex health needs
• Assist with personal care, including feeding, bathing, dressing, hygiene, and daily routines
• Support nutrition, hydration, and overall wellbeing
• Promote independence, dignity, and choice at all times
• Implement and follow care plans, risk assessments, and Positive Behaviour Support (PBS) strategies
• Support medication administration (where applicable and trained to do so)
• Encourage social, emotional, and developmental wellbeing
• Maintain accurate documentation and records in line with regulatory standards
• Work collaboratively with families and healthcare professionals to ensure consistent, safe care delivery

Essential requirements:

• Proven experience supporting individuals with complex care needs
• Experience working with behaviours that challenge
• Hands-on experience in personal care and supporting daily living activities
• Compassionate, patient, and empathetic approach
• Ability to remain calm and professional in dynamic or crisis situations
• Strong communication and teamwork skills
• Flexible availability, including days, nights, weekends, and bank holidays (where possible)
• Right to work in the UK
• Enhanced DBS check (or willingness to obtain one)

Shifts available:

We offer flexible shifts ranging from 8–12 hours, including:

• Days
• Nights
• Weekend shifts (if preferred)

What we offer:

• Competitive pay rates (paid weekly – every Friday)
• Holiday pay
• Referral Bonus Scheme:
• £50 per Carer
• £100 per Nurse (T&Cs apply)
• Ongoing training and professional development
• Supportive and responsive management team
• The opportunity to make a real and lasting impact in the lives of individuals with complex care needs

Nursing Direct is a UK-based agency. We are only able to consider candidates currently living in the UK with valid Right to Work. We do not offer visa sponsorship and cannot accept applicants on 20-hour Student or Skilled Worker VISAs. You must live within a commutable distance of St Helens.

Nursing Direct is committed to safeguarding both adults and children. All successful candidates will be required to meet our compliance standards and complete ongoing safeguarding training as part of their role.

If you are a compassionate and resilient Support Worker looking for a role where you can make a real impact, we’d love to hear from you.