Families supporting adults with learning disabilities say their confidence in social care services would improve if communication and transparency were strengthened, according to new research. The study, conducted by Log my Care in partnership with Care England, highlights the importance of keeping families informed and involved throughout the care process.

More than 1,000 people responsible for arranging care for a relative took part in the survey, which explored how families communicate with providers, their use of digital tools and their overall level of trust in the care system. The findings suggest many families would like clearer and more frequent updates about the care their relatives receive, particularly through digital platforms that allow them to stay informed in real time.

While many families already use technology to keep in touch with care providers, the report found a gap between expectations and reality. A majority of respondents said they would welcome daily updates through apps or online portals, but fewer currently receive them. Some families also reported having no access to digital systems at all, limiting their ability to stay connected with care services.

Researchers say improving digital communication could help strengthen trust between families and care providers. However, they also warn that technology alone will not solve the issue. Investment in training, staff support and effective systems will be essential to ensure digital tools genuinely improve transparency and help families feel confident in the care their loved ones receive.